MOU Signed with NADRA for the establishment of Citizen Facilitation Centers


MOU Signed with NADRA for the establishment of Citizen Facilitation Centers. These CFC's will enable the citizens to avail the government services at the ease of their doorstep. Khyber Pakhtunkhwa Information Technology Board (KPITB) is going to establish 7 Citizen Facilitation Centres (CFCs) in all the district headquarters of the province with the aim of provision of all the government services under one roof. CFCs will initially facilitate the citizens with 19 services which will be increased to 40 services later on. CFCs will provide convenience to citizens by eliminating multiple visits to different departments. The centers will be well furnished, neat & clean, ensures transparency & accountability, and will treat the citizens with dignity. The project will be further extended to other districts in phase 2.
- CFC’s mandate is the availability of public-facing services under one roof through one window platform.
- It makes sure enhanced public service delivery by inculcating innovative solutions.
- The citizens are empowered with the authority to check their requested service status and lodge complaints accordingly.
- The performance will be monitored through a centralized dashboard reporting platform for the Chief Minister, Ministers, and Executives.
- The online provision of services through CFC not only extends the provision of services to unserved people but also simply transaction procedures.
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