In a leap forward towards participatory governance, ensuring citizen inclusiveness and timely responses to the people of Khyber Pakhtunkhwa, the Honorable Chief Minister has launched the “Ekhtyar” portal. This initiative, developed by the Khyber Pakhtunkhwa Information Technology Board (KPITB), places KPITB at the forefront of delivering digital solutions to critical issues, with the belief that digital technology is the only way forward for ensuring good governance.

The launch of Ekhtyar introduces a complaint redressal system that enables the Honorable Chief Minister to monitor citizens' complaints in real-time, promoting good governance. It also serves as an important tool for identifying weaknesses in public service delivery, ensuring accountability, and facilitating the performance appraisal of public sector departments and officers.